Jiwya being a slow fashion brand, all our products are made-to-order. Each style is available in limited quantities.
We encourage you to check the product size chart, and reach out to the team for a custom sizing, if required. This enables us to curate each piece as per your requirements of custom measurements, and other minor changes.
For international orders, we cannot process exchange or returns due to the high cost of customs duties and taxes, as well as a high carbon footprint. If there is an issue with the product, please get in touch with our team at hello@jiwya.com and we'll do our best to work out a solution.
For orders within India, we do not offer returns or exchanges on made-to-order pieces.
In case of major damages or defects (such as holes, tears, etc.) found within 48 hours of receiving the order, we will refund the entire amount back to your original payment method. Please send an email to hello@jiwya.com mentioning the Order ID and reason for refund with pictures. Your item must be unused and in the same condition that you received it and must also be in the original packaging. The refund would be processed within 7 business days after approval of the refund by our team.
Orders cancelled within 24 hours of purchase are eligible for a full refund. The refund would be processed within 7 business days after approval of the refund.
Products purchased on sale are not eligible for returns or exchanges.
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